No. You can order any test in our catalog directly without a referral. Where a physician order is medically required, our partner network of licensed clinicians reviews and authorizes the order on your behalf at no extra cost.

It depends on the test. Blood draws happen at a patient service center near you or at your home with at-home phlebotomy. Saliva, stool, urine, and finger-prick kits ship to your door with prepaid return shipping. For imaging (CT, MRI, mammogram, DEXA), we book your appointment at an accredited imaging center. Wearables and at-home monitors (sleep, blood pressure, continuous BP) ship directly to you with setup instructions.

Standard blood panels return results in 2–5 business days. Imaging studies are typically read within 3–7 days. Specialty work (genetics, microbiome, mycotoxin, hormone metabolite testing, multi-cancer early detection) takes 2–3 weeks because of assay complexity. Wearable studies usually return analysis within 1 business day of session completion.

Yes. Lab work is processed at CLIA-certified, CAP-accredited reference labs — the same labs hospitals and physicians use. Imaging is performed at accredited radiology centers and read by board-certified radiologists. Wearables and at-home devices are FDA-cleared. All results are clinically valid and shareable with your care team.

Every report includes a written interpretation that flags out-of-range markers and what they typically mean. Members can also book a follow-up consult with a clinician to talk through their results and next steps.

We bill cash-pay rather than insurance, which is why pricing is transparent and well below typical insurance billed rates. Tests are HSA and FSA eligible, and you can submit a superbill to your insurer for potential reimbursement.