Question 1

Why book through Instalab instead of the facility directly?

Accepted Answer

Booking through Instalab includes what the facility alone does not: the physician order most tests require (no referral or doctor visit needed), scheduling handled for you, and after your visit, an Instalab physician reviews your results, explains them in plain English, and gives you a game plan for what to do next. Your results live in your Instalab account alongside your other tests, so your health picture builds over time instead of sitting in a PDF.

Question 2

Do I need a doctor's order to book at Trinity Health - Brighton?

Accepted Answer

No. Every Instalab booking includes the physician order: an Instalab doctor reviews your booking, writes the order, and sends it to the facility for you. Your results are reviewed and delivered to your Instalab account.

Question 3

Are there any fees on top of the listed price?

Accepted Answer

Instalab adds nothing on top of the listed price. It is the test price set by Trinity Health - Brighton plus an Instalab concierge fee of $99 per test, which covers your physician order, scheduling, and physician-reviewed results with an action plan. Instalab+ members pay the test price only; the concierge fee is waived. If Trinity Health - Brighton confirms a higher price after you order, you can cancel and we will refund our fee.

Question 4

Can the price change after I order?

Accepted Answer

Rarely. Trinity Health - Brighton sets its own test prices. We work to keep them current here, but a facility can change a price before we hear of it. Trinity Health - Brighton confirms the test price after you order. If it is higher than the price shown and you would rather not go ahead, tell us and we will cancel your order and refund our fee.

Question 5

How does scheduling work?

Accepted Answer

After checkout, Instalab sends your order to the facility and contacts you within 1 business day with appointment options. If none of the offered times work, our concierge team keeps coordinating with the facility until one does.

Question 6

Is Trinity Health - Brighton part of Instalab?

Accepted Answer

Trinity Health - Brighton is an independent partner facility. Instalab provides the physician order, booking, coordination, and results. The visit itself happens at the facility.

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